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FAQ: What Is the Warranty on Xuron® Tools?

How to manage a warranty claim for a Xuron® tool

Xuron Corporation guarantees its products to be free of defects in materials and/or workmanship for the life of the tool providing the tool has been used as recommended by Xuron Corporation. Unless specified otherwise, Xuron® Cutters are not intended for use on any type of hardened wire.

At Xuron Corporation, we are exceptionally conscious of the fact that you have spent your hard-earned money to purchase our products and we want you to feel you have received what you’ve paid for (in quality and value). Our internal quality control process is comprised of multiple steps from incoming inspection of raw material to testing each tool before it leaves our factory. We are, however, human and mistakes can be made or flaws missed. This is why all products manufactured and sold by Xuron Corporation come with our warranty.

If you have a problem and need to make a warranty claim:

Easy, contact us. Send an email to, sales@xuron.com or call 207-283-1401.

We will ask a few questions:

  • Where was the item purchased?
  • How long have you had it?
  • What is the claim for – brokn blade, spring, etc?
  • What do you use the tool for?
  • If the claim applies to a Cutter, what type/size material are you cutting?

We may ask you to return the tool to us for evaluation.  It’s important for us to determine if the issue is related to a defect in the material or manufacturing process, or if it is due to normal wear associated with use.

A side note, but an important one.  Always be sure the tool you are using is appropriate for your application.  This chart provides a handy guide.

reference-chart

Abby Robey

I am the Vice President of Sales & Marketing at Xuron Corporation. I've had the pleasure of working here for 25 years and one of my favorite parts of the job is meeting Xuron® tool users and hearing the feedback about the products we make.

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